In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, unless we are legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
1) Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions inthis website and/or the Company’s literature; and
2) Excludes all liability for damages arising out of or in connection with your use of this website. This includes,without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
All major Credit/Debit Cards are acceptable methods of payment. Valid card details are required to book an appointment and prior to the dispatch of a technician.
Data must be backed-up prior to the technician arriving to perform the repair. We cannot be held liable in the unlikely event of data loss occurring during or after a service or repair.
We cannot be held liable for any impact our services have on the existing warranty of your mobile phone. If in doubt, refer to your warranty prior to booking.
Minimum 24 hours notice of cancellation required, although in exceptional circumstances we may be able to accommodate a shorter notice period. Cancellation will only be accepted subject to confirmation in writing. We reserve the right to levy a charge of 50% of the order total to cover subsequent administrative and dispatch expenses.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Ordinarily, a repair will take between 10 and 20 minutes, although in exceptional circumstances can take up to 1 hour.
A pre-diagnostic investigation will be conducted prior to the repair or service commencing. This will include and not limited to evidence of water damage; a physical inspection of the device i.e. if the case is bent, causing tension that will cause the replacement screen to crack again; evidence of prior repairs; the power button; volume control buttons; mute buttons; home screen buttons; cameras (front and back facing). The technician will make notes and take photos of marks, dents, scratches and any other issues before they continue. Any prior damage will not be covered by our warranty.
Upon an initial diagnostic investigation, should our technicians discover damage beyond that initially indicated when the repair was booked it will be noted and if these issues were to cause complications but continuing the repair, you will be informed of this and asked whether you wish to continue. If you decide not to continue with the repair, you will be issued with a refund excluding a £75 call-out fee.
After Care Service
The Phone Dudes offer 24 month warranty for:
After The Phone Dudes repair the device, the warranty does not protect against:
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.
The client’s IMEI number needs to registered with The Phone Dudes for this warranty to be activated.
If there is an issue after our service, then an email with details of any issues with regards to our repair/service needs to sent to [email protected] with pictures and details of the problem.A senior technician will then review this information.
If this has been deemed an issue concerning the Phone Dudes’ parts and/or service, than the mobile/tablet needs to be sent to the The Phone Dudes headquarters for further review/repair. We will not visit customers onsite for warranty, aftercare coverage or investigations. However, if an onsite visit is preferred, a £75 call out fee will be charged. If the issue has been deemed covered by our warranty then the repair or replacement will be carried out within the same visit. If the issue is not covered within our warranty, any repair or service will have to be paid for before the technician commences repair.
The Phone Dudes endeavour to have all investigations and/or repairs done and the device returned within 24 hours, although in some circumstances this can take up to 48-72 hours. The Phone Dudes will return mobiles/tablets via registered post within Zone 1. If outside of Zone 1, the item will be returned via the identical service that it was received.
We will not be liable for any items that have been lost or damaged while in transit for aftercare investigation and/or services as well as return of the device.
Our technicians will perform a pre-repair check and crosscheck the device with all notes and photos taken at the time of initial service. Any noticeable differences will again be noted. If it is found that a repair has taken place or the device has been opened by any other party between the time of our visit and the device being sent in, this will make our warranty null and void.
This warranty is not transferrable and only void for the customer that the initial repair was performed for.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
This company is registered in England and Wales, Number 9080602, registered office 25 North Row, London, W1K 6DJ.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these
Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Yellow Screwdriver Ltd. 2015 All Rights Reserved